Make sure you're online when you purchase your items.
Make sure you enter your username CaSe-SeNSiTiVe.
Make sure your inventory is clear and you're in a safe place.
If you do not receive your purchase within an hour, please PM an owner on discord
Echecks Will take 7 days to process
Dispute / Refund Policy:
This policy applies to all purchases made through our store.
There are no refunds once you have purchased items or perks through our store. Because of the nature of digital goods, this is why there is a strict no refund policy.
Charging back through PayPal and/or your bank, will result in a permanent IP ban from FactionsPvP. If you decide to cancel your chargeback, you will be unbanned. Opening a dispute is a fraudulent action, as you will always receive your items as this process is automatic. Opening a dispute will result in you being banned from Buycraft, meaning you will not be able to purchase anything from other servers due to the fraud protection we have.
If you do not understand anything above, please let a member of the staff explain it to you.